Posten Customer service is improving and creates employee commitment through Lean

In the beginning of 2011 Magnificent had the opportunity to work with Posten Customer service department in a project focusing on improving processes and routines. During this project the employees was very much involved and by introducing Lean thinking the organization systematically has been able to work with knowledge managment. This project was a start and together with Magnificent Posten Customer service department has created structures and a Lean organization within the Customer service teams. Read more

What happens after the project ends?

In many companies slide back to the old way of doing things when an improvement project ends, after the improvement has been identified and implemented. Many organizations experience that within a short time after the conclusion of an improvement project or effort, slowly but surely the process and people involved loose interest or focus. So the initiative goes from in focus to being out of focus, the improvement activities are put on the backburner vs. other pressing issues, and the good intentions become just that again, good intentions. Can we prevent the inevitable? Is it at all possible to make change stick when the spotlight is gone, and people have left the theater? Read more

Sharing knowledge to increase knowledge

We believe that everyone benefits from the exchange of knowledge and experience. On this page you’ll find articles and further reading that we find inspiring. Some of these have been produced by us, while some is material that we have … Read more

Customer Service Strategy turned upside down

By Nils Randrup, Associated Partner Magnificent AB and Adjunct Professor AVT Business School, March 2011 Fixing churn is better than providing excellent customer service. It is now a proven fact. Striving for outstanding customer service which exceeds the customers’ expectations … Read more

Cost efficiency and customer focus through aligning strategy, processes and IT

One of the world’s leading suppliers of IT solutions for the banking and retail industries has appointed Magnificent for an initiative to go through critical business processes. The main purpose of the initiative is to align strategy, processes and IT, … Read more

A foundation for business development prepared for future demands and opportunities

Magnificent is leading an IT- and business development program for a Swedish corporate group within retail Read more

Supporting future growth and international expansion

Magnificent is assigned the project manager role and responsibility in an ERP implementation for one of the leading retail companies in home and leisure products in Sweden. Read more

Green Belt Certification

Arla’s Customer Service wanted to take their continuous improvement initiative to the next level and chose to educate their process leaders in project- & program design, process management and process improvements. After education and training on a total of 10 … Read more

ACMP Europe Change Management Conference 2013

Magnificent is participating at ACMP Europe Change Management Conference in London 1st- 3rd October 2013 For more information on the Event, please read:

Lean administration for simplified everyday business and securing customer promises

Magnificent will support in strategy, structure and organization when transforming administrative supporting processes Read more

Strategic IT-initative realizing overall corporate efficiency for increased competition

Magnificent has been assigned as project manager in a large strategic IT initiative within a Swedish leading retailer, grocery being the core business. The program will realize overall corporate effectiveness and efficiency for future investments for increased competition.

Lean a way to live

Magnificent has been assigned for coaching and consulting when implementing Lean and continuous improvements in this organisation within the food production industry.

Contact Center conference

Magnificent is participating at Conference Contact Center 2013 at Courtyard by Marriott in Stockholm 13th of Feb 2013 at Management Events focusing on Contact Centers. Read more

Magnificent goes East

Magnificent supports a Swedish industrial business and their Asian organisation in the decision process when evaluating prerequisites, possibilities, challenges and risks before implemention of an ERP system in the organisation.