In the beginning of 2011 Magnificent had the opportunity to work with Posten Customer service department in a project focusing on improving processes and routines. During this project the employees was very much involved and by introducing Lean thinking the organization systematically has been able to work with knowledge managment. Lean is a structured way to eliminate waste within the processes and by structuring how to identify, prioritize and implement improvement proposals you increase customer benefits and at the same time increase employee commitment and involvement. The goal is to always think improvements. This project was a start and together with Magnificent Posten Customer service department has created structures and a Lean organization within the Customer service teams. Read about how Posten Customer service department has succeeded in introducing Lean.