Case Story: Business driven IT-project

Toyota believes that everything can be done better. To streamline internal IT projects and the communication between IT and the rest of the business the consulting firm Magnificent was hired. Toyota is the world’s second largest car manufacturer with a production of 9.4 million cars a year to buyers in over 170 countries.

Toyota Sweden AB is the general agent in Sweden and is responsible for sales and marketing of their own brands Toyota and Lexus. At Toyota Sweden there wasn’t any comprehensive picture of existing IT systems and how these support activities. The IT department often had to deal with fire brigade call-outs and could not allocate time to plan for the future. In addition, they worked with too many simultaneous parallel projects which in some cases resulted in delays and breaking budgets.

- Some of our new IT projects lacked a clear benefit to the operational activities and sometimes flawed decision making, says Nicklas Burman, ICT Manager at Toyota Sweden AB.

In order to get control of the situation we hired consultants from Magnificent to perform a feasibility study with the aim of identifying problem areas. Magnificent began the process with interviewing Toyota’s leadership, the IT department and resellers to identify a situation and identify problems and opportunities.

- We discovered a common project model was missing and also that there was a need for a sustainable management model to link business objectives and the projects were run in the IT department, says Peter Andreasson, senior consultant at the Magnificent.

Together with Toyota an action plan was formed. Magnificent was commissioned to assist with the implementation of the Action Plan. A review of the ongoing IT projects was being implemented and those that weren’t within the goals of the business were ended.

- Magnificent designed steering document for the projects, common processes which shows system dependencies and also a common business case model for all ICT projects that were anchored in the company, says Nicklas Burman.

Now we have much better control over current and future projects. Moreover, an IT committee was created. All this means that we run projects more focused and have a more cost-effective project portfolio.

- Magnificent brought important experiences of other industries, they had a good understanding of our business and they work result oriented. This made our cooperation successful, says Nicklas Burman.